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What Our Customers Say
“Binary Stream’s willingness to listen to client’s requirements is a huge comfort factor. Knowing that they are willing to meet your precise needs, we know that their software will always be improved for customers”
~ Allan Bernheimer, Woodgreen Management, Inc.
Support & Maintenance
Binary Stream partners with a community of Microsoft Dynamics GP professionals around the world to provide our end-users with support. Because we know you need to rely on getting help when you need it, we have various support plans for different users with different needs. With our Standard and Enterprise Support Plans, you can be assured that you have help on hand. For more details on specific support plans, read the Binary Stream Support Policy that reflects your contract start date.
General Information
- All support plans include BSSI Software Updates
- All support plans vary in the amount of Professional Services Hours
- All support plans have a limited number of incidents included per plan
- Response time will vary per support plan from 8 hours down to 1 hour
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For contracts that started on or after December 12 2011, please reference section
3.2.3 and 3.2.4 of the Support Policy to find out what specific support plans cover
Operating Hours
Hours of operation for BSSI Support are from Monday to Friday, 10 am to 7 pm in the Eastern Time Zone of the United States of America and Canada, with Daylight Savings Time observed and excluding local holidays.
Contacting BSSI Support
Email all support requests to support@binarystream.com
Renewals
To renew a support contract, the VAR contacts Binary Stream Software, preferably by sending an email to renewals@binarystream.com. An End User should contact their VAR. Generally, a renewed support contract starts the day after the expiration date and expires one (1) year from the renewal start date.
Support & Maintenance Plans
With various support plans catering to your specific needs, you can efficiently find solutions to your technical challenges with our support. Below are the following support plans:
- Standard Plan
- Standard Plus Plan
- Enterprise Plan
- Enterprise Plus Plan
- Enterprise Premium
For more information on individual support plans, please reference Binary Stream's Support Policy. Please note the version that applies to your contract start date.
Microsoft Dynamics GP Support
Binary Stream’s support packages do not cover Microsoft Dynamics GP general support questions. However, these services are available as part of our Professional Services.
>> Learn more about Binary Stream’s Professional Services